Terms and Conditions
Terms and Conditions of EDD Health International (Thailand) Co., Ltd.
Welcome to the e-commerce platform operated by EDD Health International (Thailand) Co., Ltd. (hereinafter referred to as "EDD Health", "the Company", "we" or "our"). These Terms and Conditions govern your use of our website, applications, and related services (collectively referred to as "the Platform"). Please read these Terms carefully before using the Platform.
1. Acceptance of the Agreement
1.1 By registering an account, placing an order for purchase, or using our services on the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy.
1.2 We may revise these Terms from time to time, and the revised version will be posted on the Platform. If you continue to use the Platform after the revision takes effect, you are deemed to have accepted the revised Terms.
1.2 We may revise these Terms from time to time, and the revised version will be posted on the Platform. If you continue to use the Platform after the revision takes effect, you are deemed to have accepted the revised Terms.
2. Account Registration and Eligibility
2.1 To access the full functionality of the Platform, you must register an account and provide accurate, up-to-date, and complete information.
2.2 You must be at least 18 years old (or have reached the legal age of majority in your place of residence) and have full legal capacity to conduct transactions on the Platform.
2.3 You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.
2.2 You must be at least 18 years old (or have reached the legal age of majority in your place of residence) and have full legal capacity to conduct transactions on the Platform.
2.3 You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.
3. Products and Services
3.1 Product descriptions, prices, and images provided on the Platform are for reference only and may contain delays or errors. We make every effort to ensure the accuracy of information but do not guarantee that all descriptions, images, or other content are completely accurate, complete, or up-to-date.
3.2 We reserve the right to modify product specifications, prices, and availability at any time without prior notice.
3.3 Certain products may be subject to special restrictions or purchase quantity limits.
3.2 We reserve the right to modify product specifications, prices, and availability at any time without prior notice.
3.3 Certain products may be subject to special restrictions or purchase quantity limits.
4. Orders and Payments
4.1 A valid contract is formed only when we accept your order offer.
4.2 We accept multiple payment methods, including credit cards, debit cards, and other electronic payment methods.
4.3 All prices are displayed in the indicated currency and include applicable taxes and fees (unless otherwise stated).
4.4 If there is a pricing error for a product, we reserve the right to cancel the order, even if an order confirmation has been sent.
4.2 We accept multiple payment methods, including credit cards, debit cards, and other electronic payment methods.
4.3 All prices are displayed in the indicated currency and include applicable taxes and fees (unless otherwise stated).
4.4 If there is a pricing error for a product, we reserve the right to cancel the order, even if an order confirmation has been sent.
5. Shipping and Delivery
5.1 Shipping times are estimated and not guaranteed delivery dates.
5.2 We will use reasonable efforts to deliver products within the estimated time but shall not be liable for transportation delays.
5.3 The risk of loss or damage to the products passes to you when the products are delivered to you or your designated recipient.
5.2 We will use reasonable efforts to deliver products within the estimated time but shall not be liable for transportation delays.
5.3 The risk of loss or damage to the products passes to you when the products are delivered to you or your designated recipient.
6. Returns and Refunds
6.1 Our return policy is detailed in the separate Return and Refund Policy, which forms part of these Terms.
6.2 Certain products may not be eligible for return due to hygiene or safety reasons.
6.3 Eligible returned products will be refunded via the original payment method.
6.2 Certain products may not be eligible for return due to hygiene or safety reasons.
6.3 Eligible returned products will be refunded via the original payment method.
7. Coupons and Promotions
7.1 Coupons, discount codes, and promotional activities are subject to specific terms, and may have time limits and usage restrictions.
7.2 We reserve the right to modify or terminate promotional activities at any time without prior notice.
7.3 Coupons are not redeemable for cash and, unless otherwise stated, cannot be used in conjunction with other offers.
7.2 We reserve the right to modify or terminate promotional activities at any time without prior notice.
7.3 Coupons are not redeemable for cash and, unless otherwise stated, cannot be used in conjunction with other offers.
8. Intellectual Property Rights
8.1 All content on the Platform, including text, graphics, logos, images, and software, is the property of us or our licensors and is protected by copyright and other intellectual property laws.
8.2 No content on the Platform may be copied, modified, distributed, or used without our explicit written permission.
8.2 No content on the Platform may be copied, modified, distributed, or used without our explicit written permission.
9. User Conduct
9.1 You agree not to use the Platform in any illegal or prohibited manner, or in any way that may harm, disable, overburden, or damage the Platform.
9.2 You shall not use any automated system or software to extract data from the Platform ("crawling").
9.2 You shall not use any automated system or software to extract data from the Platform ("crawling").
10. Third-Party Links
10.1 The Platform may contain links to third-party websites. These links are provided for convenience only, and we are not responsible for the content of third-party websites.
10.2 We shall not be liable for any products or services provided by third-party websites.
10.2 We shall not be liable for any products or services provided by third-party websites.
11. Disclaimer and Limitation of Liability
11.1 The Platform is provided on an "as-is" and "as-available" basis. We do not guarantee that the Platform will be uninterrupted or error-free.
11.2 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Platform.
11.3 Our total liability shall not exceed the total amount of the order that gave rise to such liability.
11.2 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Platform.
11.3 Our total liability shall not exceed the total amount of the order that gave rise to such liability.
12. Indemnification
You agree to indemnify us against any claims, damages, obligations, losses, liabilities, costs, or debts (including reasonable attorney fees) arising from your breach of these Terms or your use of the Platform.
13. Termination
13.1 We may, in our sole discretion, suspend or terminate your account or access to the Platform if you breach these Terms.
13.2 After termination, the provisions of these Terms that by their nature should survive termination shall remain in full force and effect.
13.2 After termination, the provisions of these Terms that by their nature should survive termination shall remain in full force and effect.
14. Privacy
14.1 We process your personal data in accordance with our Privacy Policy, which forms part of these Terms.
14.2 You agree to our collection, use, and disclosure of your personal information in accordance with the Privacy Policy.
14.2 You agree to our collection, use, and disclosure of your personal information in accordance with the Privacy Policy.
15. General Terms
15.1 These Terms constitute the entire agreement between you and us.
15.2 If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 These Terms shall be governed by and construed in accordance with the laws of Thailand.
15.4 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
15.2 If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 These Terms shall be governed by and construed in accordance with the laws of Thailand.
15.4 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Return and Refund Policy of EDD Health International (Thailand) Co., Ltd.
Thank you for choosing the services of EDD Health International (Thailand) Co., Ltd. (hereinafter referred to as "EDD Health", "we" or "the Company"). Your satisfaction is of great importance to us. Given that EDD Health mainly provides retail services, its return and refund policy may vary significantly depending on the specific services and product types. This policy outlines general principles, procedures, and the application forms you need to complete.
I. General Provisions
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Scope of the Policy: This policy applies to services and products you purchase through EDD Health’s official website, mobile application (App), or other officially designated channels.
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Contact Customer Service: Before initiating any return or refund request, we strongly recommend that you first contact EDD Health’s customer service team for communication and confirmation through the following method:
- Customer Service: +66-0980471438
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Request Timeframe:
- Physical Products: Generally, you may submit a return or exchange request within 7 days from the date you sign for the product (based on the logistics signature time), provided that the relevant conditions are met.
- Digital Services/Virtual Products (e.g., online consultations): Once such services are provided (e.g., the consultation is completed), refunds may generally not be available unless there are serious service quality issues or special circumstances as required by laws and regulations. For details, please be sure to carefully read the agreement terms when purchasing the service.
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Basic Conditions (Mainly for Physical Products):
- The product shall remain intact and unused (except for quality issues).
- The original packaging, labels, accessories, instruction manuals, and all gifts shall be included.
- Valid purchase proof shall be provided, such as the order number, electronic invoice, or receipt.
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Non-Returnable/Non-Exchangeable Situations (Generally including but not limited to):
- For non-quality reasons (e.g., incorrect purchase, over-purchase, or dissatisfaction with the product), a certain return handling fee may be deducted for returns, and the shipping cost shall be borne by the customer.
- Products that are not suitable for return in accordance with laws and regulations or due to product nature (e.g., personal hygiene-related products that have been opened and used, customized products, software licenses, and completed online consultation services).
- Requests submitted beyond the specified return/exchange timeframe.
- Products with defects caused by man-made damage or improper storage.
II. Return and Refund Process
Step 1: Contact Customer Service and Submit a Request
- First, contact EDD Health’s customer service through the above method, and explain your order information, the reason for the return/refund, and your needs.
- Follow the customer service’s instructions to fill out theReturn/Refund Application Form. You may need to submit the form and photos of relevant proof via email or an online form.
Step 2: Review and Feedback
- EDD Health’s customer service and relevant departments will review your application after receiving it. Please keep your communication channels open in case they need to confirm more details with you.
- If the review is approved, the customer service will notify you via email or SMS and inform you of the next steps, such as:
- The return address.
- The Return Merchandise Authorization (RMA) number.
- Specific refund arrangements or exchange procedures.
Step 3: Return the Product
- This step applies only to physical products that need to be returned.
- Please pack the product using the original packaging or appropriate packaging materials to avoid damage during transportation.
- It is strongly recommended that you choose a trackable logistics method to send back the product and keep the logistics receipt until the refund is completed.
- Clearly mark the RMA number provided by the customer service on the outside of the package, or follow the customer service’s requirements.
- If the return/exchange is not due to EDD Health or product quality issues (e.g., you don’t like the product, over-purchase), the return shipping cost shall generally be borne by you.
Step 4: Refund Processing
- After EDD Health receives and confirms that the returned product meets the return policy requirements, the refund process will be initiated.
- Refund Method: Generally, the funds will be returned to your original payment account (e.g., original credit card, UnionPay, Alipay, WeChat Pay) via the same channel.
- Refund Timeframe: The refund processing time may vary depending on the payment institution, and generally takes 1-3 working days or longer (calculated from the date EDD Health confirms that the refund conditions are met).
- For service orders that meet the refund conditions, the refund will be processed in a similar manner. For specific timeframes, please consult customer service.
III. Supplementary Notes
- Definition of Quality Issues: If there is a dispute over whether a product has a quality issue, it shall be subject to the inspection report issued by the manufacturer or its authorized after-sales service center.
- Policy Revision: EDD Health reserves the right to revise this policy. The updated policy will be published on the official platform. If you continue to use EDD Health’s services after the revision of this policy, it indicates that you accept the updated policy.